Subject: WHY NO RESPONSE FROM DEVELOPERS ??

Date: Tue May 1 12:44:08 2012
User: BCAIN10
Message:
Why haven't the developers of the freecell game responsed to this major problem ??

Date: Tue May 1 12:47:41 2012
User: deadwing
Message:
because he has a day job

Date: Tue May 1 12:49:53 2012
User: ddoss
Message:
So, why wasn't this problem fixed last night? Why is it so hard to communicate with the developers? Is this site important to them or not?

Date: Tue May 1 12:55:23 2012
User: was03
Message:
Mellow out and get a life. This is an online game and it is not the end of the world.

Date: Tue May 1 12:57:37 2012
User: ddoss
Message:
Is this a professional site or not? It doesn't seem like it is being handled in a professional manner, nor some of the responses.

Date: Tue May 1 13:05:51 2012
User: JonnieBoy
Message:
It's not a "professional" site. More of a hobby, with any profits donated to charity. There is an option to pay for an ad-free environment, those users might have a small cause to complain but the rest of us freeloaders can't and shouldn't! Except when moderators remove my highly amusing postings that is...

Date: Tue May 1 13:09:57 2012
User: jloan
Message:
I read the "problems" section but that suggestion didn't work. Probably because it's not my browser problem but a system wide problem. We'll just have to wait for Denny to check in.

Date: Tue May 1 13:13:51 2012
User: persey
Message:
Right on the money, was03. The game is free, uses way too much of my time, and I hold Denny to a different standard than if I was paying the big bucks for this vice. But I have to admit I was a little down when I found it wasn't working...:)

Date: Tue May 1 13:13:55 2012
User: ddoss
Message:
I've been a paid and loyal subscriber to Freecell for years. Generally, it is great site. In the past the developers have generally responded to problems in a timely and professional manner with some kind of posting themselves as to what the problem is and an estimate fix time. This time I haven't notice any type of response from the developers. Are they on vacation? As with other professional sites, service is golden. Mess with service and loyalty to the brand is likely to suffer.

Date: Tue May 1 13:15:39 2012
User: rallygirl
Message:
YooHoo!! Denny!! Where are you??? I am going into withdrawal...

Date: Tue May 1 13:30:31 2012
User: MeBelle
Message:
Some people succumb to chemical addiction. Some others succumb to freecell addiction. Both are treatable & the prognosis looks good.

Date: Tue May 1 13:43:43 2012
User: SAB
Message:
Well ddoss you should know by now that this is basically a one-man (Denny) site. Maybe he is on vacation, or his day job is taking all his time, or his kids are sick. Whatever it is, Murphy's law dictates that if there are going to be problems it will be while Denny is not logging in. So the cognoscenti find other things to do, or fill up the discussion board with gripes and rebuttals. Can you really find nothing else to do until Denny gets back? If so I really feel sorry for you. Now, of course if it is not fixed by Team Tournament day, Thursday, then we may really have problems!!! But will brand loyalty suffer significantly? I seriously doubt it. This site is just too much fun. ;)

Date: Tue May 1 14:00:29 2012
User: ddoss
Message:
No need to feel sorry for me and no need to get personal. Web sites and people should not pretend to be what they are not. I feel that loyalty to a product, website, or anything else is a two way street. I enjoy Freecell, especially while I multitask, but if the developers aren't concerned about their product, why should I be. The acronym YAHOO is always appropriate: You Always Have Other Options. -- and I do. The above should be something the developers should be thinking about since we are now going on 24 hours with no solution in sight to the current problem.

Date: Tue May 1 14:21:31 2012
User: RW-02
Message:
My family has paid Disney online subscriptions with worse problems than this. As far as I know this is a one man not for profit site. Maybe some of the ingrates would be better off somewhere else.

Date: Tue May 1 14:22:38 2012
User: joeygray
Message:
Question: Why do you keep saying 'the developers' as if this were a professionally run site after numerous people have pointed out to you there IS NO STAFF OF DEVELOPERS. It's just Denny. Personally I'm in awe of how professional-looking and mostly trouble-free this site is, when you consider that fact. Quit your whining like you are shelling out big bucks (or any at all) for what you are getting.

Date: Tue May 1 14:26:11 2012
User: BuzzClik
Message:
Three possible scenarios: 1. Denny is out of touch for some reason and is unaware of the problem. 2. He knows and simply does not care. 3. He is working diligently on a fix and would rather spend his free time fixing the problem rather than responding to a bunch of obsessive/compulsive freecell addicts. There is at least some chance that fixing the problem could flush a whole lot of streaks. He may be trying to find a way to reset our play to some hours before the problem arose. I strongly suggest we chill and let the man do his work.

Date: Tue May 1 14:29:14 2012
User: TNmountainman
Message:
4. Clever trick for reinvigorating the discussion board. (yes, I'm just kidding...) (Amen to what joeygray said above.)

Date: Tue May 1 14:29:42 2012
User: mrbuck
Message:
A quick check of his facebook page shows his last post being on April 26th. That would lend credence to scenario number one. mrbuck

Date: Tue May 1 14:41:40 2012
User: bwi
Message:
Give Denny a break. He has a life too. He will logon in a few days to change the fortnight message, and will probably see that there is a problem then. Thanks, Denny, for all the hours of relaxation and fun you have enabled!

Date: Tue May 1 14:46:27 2012
User: Ann13
Message:
Without freecell I've cleaned, gave the dog a bath, watched as all the cats took off in a dead run out the door because each one thought he was next. The female cat I caught, she got her bath. I've even checked out new paint colors for the kitchen (yep, thinking about painting again). I've watched a thunderstorm; pretty cool really. I've also rearranged the kitchen cabinets as the tupperware cabinet was a complete mess. I've played video games with my 19 y/o daughter (yeah, I sucked at all the games we played). If Freecell isn't up and working by this evening, I'll watch the baseball game. Just hope it's up by Thursday, I really do like those team tournament days. Enjoy the day folks, take a walk, go for a ride. Do something...Denny will have this site back up and running before you know it. Ann13

Date: Tue May 1 14:50:13 2012
User: Gener
Message:
I think ALL of the people who have PAID NOTHING to freecell on this site should receive a full cash refund! All in favor? Gener

Date: Tue May 1 15:04:10 2012
User: DAB
Message:
I have logged on 3 times in the last day and a half and nothing has annoyed me more than reading ddoss posts. He/she apparently is one of those people devoid of empathy or simply likes to annoy/criticize others, or both. Ddoss you previously stated that we shouldn't get personal but your "developer" criticisms are directed at Denny and are as personal as you can get. As has been pointed out to you several times already, and that you conveniently ignore, is Denny doesn't run this for a profit and he has a job and family. The vast majority of us realize this and don't complain. We also understand that it is the relatively few complainers who can ruin things for the rest of us so I request you look up empathy and try it out.

Date: Tue May 1 15:06:57 2012
User: empathy
Message:
DAB, thanks a lot. ddoss looked me up and we are going out tonight since there is no freecell to play.

Date: Tue May 1 15:12:36 2012
User: Katzby
Message:
I don't know if this would make a difference for anybody, but I just played a solitaire game & all the cards showed up & moved fine in that. Just if you want something to do until Denny gets a chance to fix freecell.

Date: Tue May 1 15:18:45 2012
User: TNmountainman
Message:
Depending on exactly where one lives, there *may* be a whole, wide world outside, too. I know - that's a pretty radical idea. Sorry...

Date: Tue May 1 15:26:56 2012
User: joeygray
Message:
Buck, I hadn't looked at his Facebook page before but I see it's not unusual for him to be sporadic - burst of activity for a few days, nothing for a few days. Do you suppose there's any chance he came east for whatever reason with the plan of making a surprise appearance at Cellstock? I was surprised when he showed up to the one in 2005. Though I suppose libby must have known, so I guess you would probably know too.

Date: Tue May 1 15:30:46 2012
User: firenze
Message:
I sure hope he wasn't coming just to see me.

Date: Tue May 1 15:32:25 2012
User: jefffm
Message:
I have been playing free on this site for 15 years. Denny has always addressed any issues as quickly as he humanly could with an explanation and apology for the inconvenience quickly following. I miss playing too and am a little bored following the critical comments but I for one will give Denny the benefit of the doubt and assume he is doing something more important than we obviously are right now.

Date: Tue May 1 15:45:01 2012
User: ddoss
Message:
Denny proudly, and rightly so, notes that Freecell has been going since 1996 and is one of the best sites around. It is. It is also a professional site in that it takes money from advertisers and premium subscribers. Even as a one-man show, service is a premium and as is loyalty to a product. By not posting even any kind of notice of the product seems to be taking his users for granted. Poor service is the fastest way to destroy what has taken years to create. I general tend to stay away from discussion boards because there are those out there who can do nothing make personal attacks on people who they no nothing about. Before making personal attacks perhaps you need to rethink your life. My life is pretty full and fulfilling.

Date: Tue May 1 16:27:03 2012
User: Denny
Message:
I didn't hear anything about this until this morning. I'm at work and can't investigate right now so I've shut down the server. Denny

Date: Tue May 1 16:29:06 2012
User: BuzzClik
Message:
You might consider shutting down the discussion board. It's all covered with froth and spittle anyway.

Date: Tue May 1 16:31:27 2012
User: mrbuck
Message:
Try wiping your monitor with a lysol disinfecting wipe, Buzz. mrbuck

Date: Tue May 1 16:33:17 2012
User: BuzzClik
Message:
.nudge mrbuck

Date: Tue May 1 16:51:23 2012
User: joeygray
Message:
>>Denny proudly, and rightly so, notes that Freecell has been going since >>1996 and is one of the best sites around. It is. >>It is also a professional site in that it takes money from advertisers >>and premium subscribers. We disagree here. I think a much more reasonable use of 'professional' is that it intends to and does make money for the operator. Denny makes enough money to cover expenses, and if there is any laeft over it gets donated to charity. >>Even as a one-man show, service is a premium and as is loyalty to a >>product. By not posting even any kind of notice of the product seems to >>be taking his users for granted. Poor service is the fastest way to >>destroy what has taken years to create. Poor service will have that effect. We agree. But we disagree that this is poor service. I opine that it is unrealistic expectations that give you that opinion. >>I general tend to stay away from discussion boards because there are >>those out there who can do nothing make personal attacks on people who >>they no nothing about. Before making personal attacks perhaps you need >>to rethink your life. My life is pretty full and fulfilling. What your life has to do with this discussion is anybody's guess, but I opine that if you start out as confrontational on other boards as you did here, you probably have good historical reasons for staying away from them.

Date: Tue May 1 16:55:44 2012
User: TNmountainman
Message:
.applaud joeygray

Date: Tue May 1 17:23:23 2012
User: xeena
Message:
Has anyone noticed the television ad war between google chrome and microsoft internet explorer?? lol.

Date: Tue May 1 17:31:25 2012
User: firenze
Message:
Denny, take your time. I appreciate the efforts you give this site. I did not lose any streaks, but others did and if you can possibly save them, that would be great.

Date: Tue May 1 17:40:12 2012
User: dscipad
Message:
Thanks, Denny, and I expect we will still be here when it's up and running again - many of us with our multiple personalities (or multiple log-ins). But I was also wondering about the possibility of it being a ploy to get the discussion boards up & running. :-)

Date: Tue May 1 17:44:20 2012
User: firenze
Message:
WHO has multiple personalities??

Date: Tue May 1 17:45:25 2012
User: firenzes_mother
Message:
Nevermind, son. It must be somebody else they are talking about.

Date: Tue May 1 20:46:43 2012
User: sodnamoc
Message:
I applaud joeygray as well. And agee with firenze too.

Date: Tue May 1 22:24:19 2012
User: Doug.F
Message:
Praisealeu and pass the Zoloft. I am suffering here.

Date: Tue May 1 23:50:56 2012
User: lolapog
Message:
Do you think that perhaps some of us need to ge a life?

Date: Wed May 2 00:45:41 2012
User: RogerB
Message:
I agree with Gener. ... ALL of the people who have PAID NOTHING to freecell on this site should receive a full cash refund!

Date: Wed May 2 00:56:48 2012
User: zqpm3
Message:
Gee, I've been here 13 years and I think this is the first time I've ever seen or been affected by glitches/bugs/down time. Yes, I do pay the premium to avoid the ads (extremely worth it!) and I am missing the freecell. I've checked in probably 10 times today. The large defense corporation where I work has a whole sector of employees devoted to IT for the rest of the company. I've been waiting for one of them, I don't care which, to do something to my work station for weeks. I consider the service Denny provides to be outstanding. Show me another site ran by one person that's been around this long...

Date: Wed May 2 09:06:51 2012
User: rwilkinson
Message:
Hold on! Yes, I thought so. The world is ending. Give me a brake. It's a dab blamed game.

Date: Wed May 2 09:29:07 2012
User: achilles-for-fun
Message:
Hey, Could you speak French, from time to time...ce serait merveilleux! Bons baisers de la France.

Date: Wed May 2 10:05:57 2012
User: Punster
Message:
My suggestion to anyone who is disatisfied with the service that they are getting from this site is to find some other FREE site to use & GET OUT. Denny does a GREAT job supporting this site (at no cost to the users, except for no-advertising, that goes to charity). I miss being able to play the different forms of freecell on this site too, but Denny does have a family and a job that are a HIGHER priority than this site. I am amazed at all the things he does for this site. In fact, just the idea that a problem like this is a SHOCK to the users is a tribute to how well the site functions normally. P.S., I'm also amazed how many people opened up a new discussion window to report having a problem, than to just add an input to the existing one(s).

Date: Wed May 2 10:09:44 2012
User: xeena
Message:
And he happens to be a damn fine freakin' musician.

Date: Wed May 2 10:24:47 2012
User: MeBelle
Message:
I don't think anyone's upset or dissatisfied with Denny; most know he's a one man operation. Grateful for having it work as long as it did. I've really enjoyed playing freecell here. No one else has all these variations. My favorite ended up being the slurpee game. The other sites out there? Can't compete with this one, not at all. I posted this on another thread for desperadoes out there; after this site, you'll probably try it once & never return.

Link: http://www.greenfelt.net/